Guest Services

SaskTel Centre appreciates that guests with allergies have specific concerns that impact their ability to attend and enjoy events and will make best efforts to accommodate with reasonable advanced notice.

Peanuts are not available for sale at SaskTel Centre; however, some concession food items may contain nuts or other allergens.

Guests with dietary restrictions related to their allergies may be permitted to bring food or non-alcoholic beverages into SaskTel Centre for personal consumption, but this will require management approval prior to guest’s arrival. Items without prior approval will be denied at entrance. Items are subject to specific event security restrictions (i.e.: hard-sided beverage containers).

For more information, please contact us.

Only trained service animals for guests with disabilities are permitted at SaskTel Centre.

Service animals should wear a harness or vests with patches identifying them as working, animal must be leashed or tethered unless special circumstances exist. Service animal will be required to rest in the seating area and not in the aisle.

Any service animal that poses a threat to the safety of other guests and employees, or is not housebroken, may be required to leave the venue.

The accompaniment of a pet, emotional support animals or therapy animals, which provide therapeutic benefits, but do not have specialized training to provide services for a disabled person, are not permitted in SaskTel Centre.

SaskTel Centre asks all guests to arrive early and travel light. All guests and bags are subject to screening. No bags or backpacks will be permitted into SaskTel Centre except personal bags smaller than 12”x12”x12”. Diaper and medical bags will be screened prior to entry.

Any guest refusing screening of themselves or their bags will be denied entry.

SaskTel Centre does not provide an area to check bags, coats, or any other personal belongings. SaskTel Centre is not responsible for any property that is lost, stolen, or damaged from anywhere on SaskTel Centre property.

Outside food and beverages, including water, are not permitted in SaskTel Centre at any time. This includes personal water bottles and travel mugs.

Exceptions:

• Parents with small children may bring plastic bottles of formula or milk inside of the venue.
• Guests with dietary restrictions related to allergies may bring in food and non-alcoholic beverages with prior SaskTel Centre management approval

Water and cups are available at all concession locations and will be provided upon request.

Non-professional, non-flash, still photography is permitted at most events. Approved devices include cell phones and small point and shoot cameras.

For some events, at the request of the artist/performer/team, the use of cameras of any type may be prohibited. In these situations, SaskTel Centre will post information for guests in advance. Guests are asked to review this information and not bring cameras to the event. SaskTel Centre will not store cameras brought to an event where photography is prohibited.  

Video recording devices, audio recording devices, action cameras, monopods, tripods, selfie sticks, and cameras with telephoto or interchangeable lenses (professional photography equipment) are not permitted in SaskTel Centre at any time.

This policy will be strictly enforced, and management reserves the right to deny any electronic device at their discretion.

Please check the event profile for your specific event for the minimum age requirement prior to your purchase of tickets. For most SaskTel Centre events, children age two (2) or older require a ticket to gain admittance. Any child who has yet to reach their second birthday does not require a ticket, however, they must share a seat with an accompanying ticketed adult.

Please note that some shows (especially those intended for children) or games will have a different policy and may require all children to have a ticket.

Contact the SaskTel Centre Box Office to more information 306-938-7800.

If you would like to express a compliment, comment, or concern prior to or after an event, please use the contact us page, and you will be responded to as quickly as possible.

During an event, please visit our Guest Services desk located near section C on the main concourse or speak with the nearest SaskTel Centre employee.

Guests may report directly to our event command centre by texting the location and issue to 306-491-7777.

*MSG and data rates may apply

SaskTel Centre provides guests with an in-arena texting service, allowing guests to text issues to building management anonymously and discretely without having to leave their seat. Guests may text the issue and location to 306-491-7777 during any event.

*MSG and data rates may apply

If you have lost or found an item while at an event, please speak with a nearby staff member for further assistance.

Following an event, please contact the SaskTel Centre Box Office at 306-938-7800 to inquire about items that may have been lost while in attendance.

Items will be kept for 30 days. SaskTel Centre is not responsible for any lost or damaged items.

Event merchandise is available for purchase at most events at various locations throughout SaskTel Centre.

Saskatoon Blades merchandise is available at the Frozen Pond, the official team store, located on the main concourse across from section Z.

Saskatchewan Rush merchandise is available on the main concourse at various locations.

Saskatchewan Rattlers merchandise is available on the main concourse across from section E.

• Alcoholic beverages
• Marijuana (including edibles) and related paraphernalia
• Non-prescription drugs and other illegal substances
• Animals (with the exception of service animals for guests with disabilities)
• Backpacks and bags (diaper bags, and non-backpacks smaller than 12” x 12” x 12” are permitted and subject to search)
• Banners or large signs of any kind.
• Beach balls and other inflatables
• Bottles, cans, insulated bottles, travel mugs and other beverage containers
• Professional cameras and photography equipment, or cameras with detachable lenses. Small point & shoot cameras are permitted.
• Video cameras
• Monopods, tripods and selfie sticks
• Clothing or material with profane language or obscene graphics
• Electronic cigarettes and vaping devices
• Fireworks, flares or other pyrotechnics
• Headwear or clothing that may impede the view of other guests
• Laptop computers, iPads, or tablets
• Laser pointer devices
• Aerosol cans
• Two-way radios
• Whistles and noisemakers which produce an excessive volume of noise such as megaphone or air-powered horns.
• Baby strollers
• Sticks, poles, or umbrellas
• Weapons and any other items deemed as a weapon (knives, mace, bear spray, box-cutters, firearms, wallet chains, brass knuckles etc.
  
  

  SaskTel Centre and its event operators/promoters reserve the right to allow or deny access to any item(s) depending on the nature of the event.

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SaskTel Centre has a no re-entry policy, except in the case of medical situations or emergencies.

Guests with medical emergencies or other emergencies who wish to leave and return to the building must report to a staff or security team member located at the exit points for further instructions.

Re-entry will be denied to any guest who leaves the building and wishes to return without prior consent from a SaskTel Centre staff member.

SaskTel Centre has a no refund, no exchange policy on tickets for all events.

Due to the impact of the global COVID-19 pandemic, the scheduling of events for which you have purchased tickets has been affected. Please note the following refund policy for events impacted: 

Cancelled Events

If the event for which you bought tickets was cancelled, as indicated on your Ticketmaster account or SaskTel Centre website, you are entitled to a refund of the paid value. Refunds will be returned at the point-of-purchase and funds returned to the method of payment used for the original purchase.

Rescheduled, Postponed and Moved Events

If the event for which you bought tickets was cancelled, rescheduled, postponed, or moved, as indicated on your Ticketmaster account or SaskTel Centre website, you will either: (a) keep your tickets and any add-ons, which will remain valid or (b) you will have a limited time to request a refund. This refund, if offered, is provided by the event organizer/promoter, and not by SaskTel Centre.

For your safety and security, all guests and their belongings are subject to search prior to admission. All events require bag checks and select events may involve metal detector wands, and/or manual pat-down searches by trained security personnel. SaskTel Centre reserves the right to confiscate items which may cause danger or disruption to the event or other guests. Refer to prohibited items list.

Any guest who refuses to comply with SaskTel Centre security procedures will be denied entry with no refund.

SaskTel Centre is a smoke-free facility. In accordance with City of Saskatoon Bylaw #8286, use of electronic cigarettes, vaping devices and chewing tobacco is prohibited within the facility and while on SaskTel Centre property.

Use of cannabis (including for medical use) in SaskTel Centre is prohibited as per The Cannabis Control (Saskatchewan) Act (Bill 121).

This policy is strictly enforced, and guests found to be in violation are subject to ejection with no refund.

SaskTel Centre has no designated smoking areas.

Guests are allowed to stand during an event, provided that they are only occupying the area in front of their ticketed seat. Standing in aisles, and on chairs is strictly prohibited.

Guests standing in front of their seat shall be respectful of others around them and avoid blocking the view of other guests.

Tablets, iPads, or laptop computers are prohibited at SaskTel Centre events.

Exception is made for media with appropriate credentials for sporting or major events and small children at Saskatoon Blades games are permitted to use tablets/iPad. Please note, the device must not obstruct the view of other guests and remain on user’s lap.

The temperature inside SaskTel Centre during hockey games is maintained at approximately 18° C (65° F). Of course, the temperature may vary depending on your proximity to the ice surface. SaskTel Centre recommends guests consider wearing layered clothing or bring a jacket or sweater if you are attending a hockey game.

The temperature inside SaskTel Centre for all other events may vary greatly due to logistics and artist requests. The performing artist(s) may have the temperature adjusted to their liking. When attending a concert in the winter months, you may want to consider wearing lighter clothing under your heavier layers.

Due to COVID-19 restrictions, water fountains at SaskTel Center are closed until further notice.

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For your convenience, water fountains are located at various on the main concourse.

Disposable cups are available upon request from the concessions.

As a courtesy to your fellow fans, we ask that you do not walk around in the seating area until there is a stoppage in play (during hockey games).

During other events, we ask that you wait for a break between songs or activities to walk around so that you do not block the view of those fans who are seated and watching the performance.